Shop & Save More
Get more from your tax refunds with every overseas shopping experience
Instant Redemption
Claim your rewards in just a few simple steps on the utu app
Higher Tax Refunds
Turn your tax-free shopping refunds into miles and get up to 40% more
Why choose utu?
PRIVILEGES
GET MORE TO SPEND
Upsize your tax refunds up to double the amount* to spend instantly in-store.
*Tax refund rate varies by country
CASHBACK
GET 5% MORE CASHBACK
You can choose to receive up to 5% cashback in your home currency. Simply select 'Cashback' on the app for added benefits.
*Available in 19 European destinations
MILES
GET MORE MILES
Enjoy up to 40% more* when you convert your tax refunds to miles with your preferred frequent flyer program.
*Subject to membership status
Get a bigger refund, no matter which option you choose
Refund methods
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About utu
utu is a revolutionary app that empowers users to maximize their VAT refunds while shopping overseas. Users can opt to choose from a variety of rewards such as frequent flyer miles, privilege vouchers, or cash.
For information on utu products, please visit the 'About utu Tax Free Card' section
Users can opt to convert their tax refunds into a variety of rewards such as frequent flyer miles, privilege vouchers, or cash.
No, we are not a VAT refund operator (VRO). utu does not process your tax refunds. Our customers can choose to receive their tax refunds from VROs via utu and upsize them into rewards of their choice such as frequent flyer miles, privilege vouchers, or cash.
About utu Refund Methods
You should receive your refund within 10 working days from utu receiving your refund from the respective VAT Refund Operator, depending on the refund method you choose.
If you have chosen to receive your VAT refund in Frequent Flyer Miles, the time taken to receive your refund will vary based on the respective Frequent Flyer Programs. Do ensure that you have entered the correct membership account information as incorrect information will cause a delay in processing.
utu will notify you once you have received your VAT refund in your preferred refund method. Please contact your Frequent Flyer Program membership services if you still have not received your Frequent Flyer Miles after 10 working days.The type of refund you receive is determined by the refund method selected when your tax refund is processed by a refund operator to your utu Tax Free Card. To ensure you receive your refund in your preferred method, ensure you have selected it before completing your customs validation upon departure.
You can choose to receive your tax refunds in:
1. Frequent Flyer Miles
2. Hotel Points
3. Cashback (Only applicable for in 19 Eurozone countries:)