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Shopping overseas just got even better

utu’s innovative platform is designed to offer you additional benefits when you shop tax-free overseas in over 50 countries.

*Terms and conditions apply

Download utu app

How it works

What if every purchase was a step towards bigger rewards?


Explore other refund methods

Shop & Save More

Get more from your tax refunds with every overseas shopping experience

Instant Redemption

Claim your rewards in just a few simple steps on the utu app

Higher Tax Refunds

Turn your tax-free shopping refunds into miles and get up to 40% more

Why choose utu?

How it works

What if every purchase was a step towards bigger rewards?


Partner

Shop at our utu Privileges partner stores and receive double your tax-free shopping refund to spend in-store immediately.

PRIVILEGES

GET MORE TO SPEND

Upsize your tax refunds up to double the amount* to spend instantly in-store.

*Tax refund rate varies by country

CASHBACK

GET 5% MORE CASHBACK

You can choose to receive up to 5% cashback in your home currency. Simply select 'Cashback' on the app for added benefits. 

*Available in 19 European destinations

MILES

GET MORE MILES

Enjoy up to 40% more* when you convert your tax refunds to miles with your preferred frequent flyer program.

*Subject to membership status

Get a bigger refund, no matter which option you choose

Refund methods

Partner

Shop at our utu Privileges partner stores and receive double your tax-free shopping refund to spend in-store immediately.

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About utu

  • utu is a revolutionary app that empowers users to maximize their VAT refunds while shopping overseas. Users can opt to choose from a variety of rewards such as frequent flyer miles, privilege vouchers, or cash.

    For information on utu products, please visit the 'About utu Tax Free Card' section

  • Users can opt to convert their tax refunds into a variety of rewards such as frequent flyer miles, privilege vouchers, or cash.

  • No, we are not a VAT refund operator (VRO). utu does not process your tax refunds. Our customers can choose to receive their tax refunds from VROs via utu and upsize them into rewards of their choice such as frequent flyer miles, privilege vouchers, or cash.

About utu Refund Methods

  • You should receive your refund within 10 working days from utu receiving your refund from the respective VAT Refund Operator, depending on the refund method you choose.
     

    If you have chosen to receive your VAT refund in Frequent Flyer Miles, the time taken to receive your refund will vary based on the respective Frequent Flyer Programs. Do ensure that you have entered the correct membership account information as incorrect information will cause a delay in processing.


    utu will notify you once you have received your VAT refund in your preferred refund method. Please contact your Frequent Flyer Program membership services if you still have not received your Frequent Flyer Miles after 10 working days.

  • The type of refund you receive is determined by the refund method selected when your tax refund is processed by a refund operator to your utu Tax Free Card. To ensure you receive your refund in your preferred method, ensure you have selected it before completing your customs validation upon departure.

  • You can choose to receive your tax refunds in:
    1. Frequent Flyer Miles
    2. Hotel Points
    3. Cashback (Only applicable for in 19 Eurozone countries:)

FAQs

Download the utu app

Available in up to 50 countries.

Terms & conditions apply.

Available in up to 50 countries.
Terms & conditions apply.

Traveling soon?

Download the utu app and earn more miles on your tax-free shopping refunds today.

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