Shop & Save More
Get more from your tax refunds with every overseas shopping experience
Instant Redemption
Claim your rewards in just a few simple steps on the utu app
Higher Tax Refunds
Turn your tax-free shopping refunds into miles and get up to 40% more
Why choose utu?
How it works
Want 5% more cashback on your tax refunds?
Selecting cashback as your preferred refund method
To receive your cashback seamlessly, just choose ‘cashback’ as your refund method on the utu app. Simply add your preferred payment card details where you’d like the cashback to be deposited. It’s that easy!
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How to claim your refund
Step 1:
Tick the box shown below on the tax refund claim form, to indicate you want to receive your refund via a card payment
Step 2:
Use your 16-digit utu Tax Free Card number in the field
Step 3:
Sign the form and complete the standard tax refund process at the airport
*If you are using a digital refund app, use your utu card number in the ‘Payment Method’ section on the refund app
Tick this box
Use your 16-digit utu Tax Free Card number
Sign here
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Shopping overseas just got even better
utu's innovation platform is designed to offer you additional benefits when you shop tax-free overseas in over 20 countries.
*Terms and conditions apply
Download utu app
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PRIVILEGES
GET MORE TO SPEND
Upsize your tax refunds up to double the amount* to spend instantly in-store.
*Tax refund rate varies by country
MILES
GET MORE MILES
Enjoy up to 40% more* when you convert your tax refunds to miles with your preferred frequent flyer program.
*Subject to membership status
Get a bigger refund, no matter which option you choose
Refund methods
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About utu
utu is a revolutionary app that empowers users to maximize their VAT refunds while shopping overseas. User can opt to choose from a variety of rewards such as frequent flyer miles and privilege vouchers.
For information on utu products, please visit the 'About utu Tax Free Card' section
Users can opt to convert their tax refunds into a variety of rewards such as frequent flyer miles, privilege vouchers, or cash.
No, we are not a VAT refund operator (VRO). utu does not process your tax refunds, our customer can choose to receive their tax refunds from VROs via utu and upsize them into rewards of their choice such as frequent flyer miles or privilege vouchers.
What are the refund method available?
You can choose to receive your tax refunds in:
1. Frequent Flyer Miles
2. Hotel Points
FAQs
Download the utu app
Available in up to 50 countries.
Terms & conditions apply.
Available in up to 20 countries.
Terms & conditions apply.
Traveling soon?
Download the utu app and earn more miles on your tax-free shopping refunds today.